Website: https://systechitservices.in
Last Updated: 26/11/2025

Welcome to Systech IT Services. By accessing this website or availing our services, you agree to the following Terms & Conditions. Please read them carefully.

1. Definitions

  • “Company”, “We”, “Us”, “Our” refers to Systech IT Services.
  • “Customer”, “You”, “Your” refers to the user of this website or purchaser of our services/products.
  • “Service” refers to repair, installation, recovery, consultation or any IT services provided.
  • “Product” refers to any hardware or software item sold through our website or store.

2. Website Usage

By using our website, you agree to:

  • Use the site for lawful purposes only.
  • Not engage in hacking, injecting harmful code, or extracting backend data.
  • Not copy our content without permission.

Violation may result in immediate blocking or legal action.

3. Service Delivery Timelines

3.1 Diagnosis Timeline

  • Initial problem diagnosis: 24–48 hours from the time the device is received.

3.2 Repair Timeline

  • Standard hardware repair: 1–5 business days
  • Data recovery service: 2–7 business days
  • Complex motherboard repair: 7–14 business days
    Timelines may vary depending on part availability or severity of the issue.

3.3 On-Site Services

  • Local on-site visit scheduling: Within 24 hours (subject to availability).
  • Remote support initiation: Within 1–4 hours from request, during working hours.

3.4 Custom PC Builds

  • Assembly, testing, and delivery: 3–7 business days after payment confirmation.

4. Product Purchase, Orders & Delivery Timelines

4.1 Order Confirmation

Orders will be confirmed within 24 hours via email/WhatsApp.

4.2 Dispatch & Delivery

  • In-stock items: 1–3 business days dispatch time
  • Delivery time (courier dependent):
    • Within Tamil Nadu/Puducherry: 2–4 days
    • South India: 3–5 days
    • Rest of India: 4–7 days

4.3 Delays

We are not responsible for courier delays due to:

  • Weather
  • Festival seasons
  • Transport shutdown
  • Operational delays

5. Pricing & Payments

  • Prices may change anytime based on supplier cost, stock, or market trends.
  • Payment must be completed via approved methods (UPI, bank transfer, card, cash).
  • Orders may be canceled if payment is not received within 24 hours (for online orders).

6. Warranty Terms & Timelines

6.1 Product Warranty

  • New branded products come with manufacturer warranty (varies 6–60 months depending on brand).
  • Warranty service timeline is controlled by the manufacturer’s service center, not us (typically 7–21 days).

6.2 Service Warranty

We offer limited service warranties depending on the type of repair:

  • Software-related services: 7 days warranty
  • Part replacements: 30–90 days (varies by part)
  • No warranty for:
    • Liquid-damaged devices
    • Physically damaged devices
    • Burnt components
    • Unauthorized repairs done after service

7. Cancellation & Refund Policy Timelines

7.1 Product Returns

Eligible returns must be initiated within 3 days of delivery.
Products must be unused, unopened, and in original condition.

7.2 Refund Timeline

  • Approved refunds are processed within 5–7 business days.
  • Bank reflection time may take an additional 2–4 days.

7.3 Service Refunds

Service charges are non-refundable, except when:

  • The issue remains unresolved
  • No attempt of repair was made
    Refund review timeline: 2–5 business days

8. Limitation of Liability

We are not responsible for:

  • Data loss during repair or service
  • Device damage caused by pre-existing faults
  • Customer-initiated damage after service
  • Courier mishandling during shipping
  • Third-party delays or failures

Customers are strongly advised to backup data before handing over devices.

9. Customer Responsibilities

You agree to:

  • Provide accurate contact and order details
  • Avoid misrepresentation while reporting an issue
  • Not hand over counterfeit or illegal products for service
  • Collect devices within 30 days of repair completion (storage fee may apply after 30 days)

10. Intellectual Property

All website content including text, logos, product descriptions, and images belongs to Systech IT Services.
Copying or redistribution without permission is strictly prohibited.

11. Third-Party Links

Our website may contain links to other websites.
We do not control or endorse third-party sites and are not responsible for their content or privacy practices.

12. Updates to Terms

We may update these Terms & Conditions at any time.
Updates will be posted on this page with a changed “Last Updated” date.
Continued use of our website implies acceptance of updated terms.

13. Contact Information

For questions, complaints or legal requests:

Systech IT Services
📍 5, Abimanyu Street, Kennedy Garden, Puducherry – 605008
📞 +91-6383068363
📧 support@systechitservices.in